Edge Autonomy

In this role, you will be responsible for providing on-site technical support, troubleshooting, and maintenance services for our UAV systems.. Conduct on-site installation, commissioning, and testing of UAV systems at customer sites globally.. Proven experience in field service or technical support roles, preferably with UAV systems or related technology with 5-8 years performing as an FSR or FSE. Strong technical knowledge of UAV systems, including flight controls, avionics, and payload systems. US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems

instructor

Description WORK LOCATION: Huntsville, AL SALARY RANGE: $70,000 - $100,000 FLSA STATUS: Exempt Summary We are seeking a highly motivated and technically skilled Field Service Representative to join our Operations team. In this role, you will be responsible for providing on-site technical support, troubleshooting, and maintenance services for our UAV systems. This position will be based out of our Huntsville, Alabama office, with approximately 70% travel required to customer sites worldwide. Responsibilities The following job functions are a basic requirement but are not limited to and may be assigned other duties. <ul><li>Conduct on-site installation, commissioning, and testing of UAV systems at customer sites globally.</li><li>Perform regular maintenance and repairs of UAV systems to ensure optimal performance and reliability.</li><li>Assess and respond to product or system critical situations in a timely, professional manner.</li><li>Ability and willingness to travel/deploy to worldwide locations with minimum notice for extended periods</li><li>Troubleshoot and diagnose technical issues with UAV systems, utilizing your strong problem-solving skills to resolve complex problems efficiently.</li><li>Provide comprehensive training to end-users on the operation, maintenance, and safety procedures of our UAV systems.</li><li>Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives.</li><li>Maintain accurate documentation, including service reports, activity logs, and customer communication records.</li><li>Adhere to all safety protocols and company policies while working in various environments. </li></ul>Required Qualifications The following are a non-exhaustive list of qualifications for the position: <ul><li>Excellent communication skills necessary to interface with a wide range of technical and non-technical customers from diverse cultures at all organization levels</li><li>Proven experience in field service or technical support roles, preferably with UAV systems or related technology with 5-8 years performing as an FSR or FSE</li><li>Strong technical knowledge of UAV systems, including flight controls, avionics, and payload systems</li><li>Proficiency in troubleshooting complex electrical, mechanical, and software-related issues</li><li>Willingness to travel extensively, both domestically and internationally, sometimes on short notice</li><li>Ability to work independently with minimal supervision and manage multiple priorities simultaneously</li><li>Strong problem-solving skills and a customer-focused mindset </li></ul>Preferred Qualifications <ul><li>Bachelor's degree in a related field is preferred, military equivalent experience and training may be considered in lieu</li><li>US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems </li><li>Former US Military Special Operations experience </li></ul>Edge Autonomy Benefits <ul><li>Matching 401(k)</li><li>Paid PTO</li><li>Paid holidays</li><li>Medical, vision, and dental insurance</li><li>Group Short-Term & Long-Term Disability</li><li>HSA and FSA Options</li><li>Critical Care Plan</li><li>Accident Care Plan </li></ul>Hiring Requirements If an offer of employment offer is extended, applicant must have the ability to pass a background check and the ability to be insured by the Company’s Auto-policy. An Offer of Employment is contingent upon the results. Clearance Requirements This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status. EDGE AUTONOMY IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edge Autonomy is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]o Continued employment remains on an “At-Will” basis.

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