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Transportation Operations Manager
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- Responsibilities include but are not limited to, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department.
- Ensures that management staff is effectively managing day to day delivery activities, including but not limited to: Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
- Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.)
- Monitors effectiveness of daily routing activities to ensure all established key performance indicators (KPI) and Sales/customer satisfaction goals are met.
- Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections.
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