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TikTok Shop - Voice of Customer Program Manager
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$104,711 - $188,522 a year
Full-time
- TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- Service and Moderation Team (SMT) is part of the GNE organization.
- SMT is looking for a Voice of Customer Experience Program Manager role to analyze customer feedback, drive improvements based on data and facts, thus to drive contacts down as well as improve the re-purchase rate.
- Manage prioritization and trade-offs among customer and seller experience.
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