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Tier One Customer Service Representative - up to in Bonuses
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- North End Teleservices is a place where Diversity, Equity, and Inclusion Matters!
- Under general supervision, the tier one customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency.
- Utilize standard technology such as a telephone, e-mail, and web browser.
- Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
- Assist callers with filling out their application and submitting it electronically to plan provider for processing.
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