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Tier 1 Customer Technical Support
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Full-time
- USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations.
- With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements.
- Job Title: Tier 1 Customer Technical Support AgentLocation: Melbourne, FL (Onsite, not remote)Two shifts available:Shift #1: 9:30am to 6:00pm (Monday to Friday)Shift #2: 10:30am to 7:00pm (Monday to Friday)Required:· Requires minimum of 1 year customer service experience· Requires tech savvy skills · Prefer professional hardware/software support experience (mobile device, consumer electronics, home theater installation, electronics repair, software/OS troubleshooting etc.)
- SummaryThe role of Tier 1 Customer Technical Support Agent is to provide remote technical support via phone and email.
- Provide end user support to customers for Display systems and solutions through inbound/outbound phone and email communications.
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