City of Albuquerque, NM

Telecommunication Operator II C2C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification. High school diploma or GED, plus two (2) years of receiving and processing customer service calls and/or two way radio communications experience.. For Telecommunication Operator II C2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.. For Telecommunication Operator II C2 C (Certified): Certified: Possession of a New Mexico Department of Public Safety Telecommunicator Certification.. Principles and procedures of radio broadcasting and communications

operator

Salary: See Position Description Location : Albuquerque, NM Job Type: Full Time Job Number: 2400936 Department: Police Division: PD-Communication Svcs Opening Date: 01/05/2024 Closing Date: Continuous Bargaining Unit: CL Position Summary Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing. Telecommunication Operator II C2 (Non-Certified) $24.24 - $26.77 Hourly Telecommunication Operator II C2C (Certified)Possess a valid New Mexico Department of Public Safety Telecommunicator Certification $26.24 - $28.77 Hourly Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. High school diploma or GED, plus two (2) years of receiving and processing customer service calls and/or two way radio communications experience. Law enforcement or fire agency telecommunications experience preferred. ADDITIONAL REQUIREMENTS: Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004. Must pass Drug Test, Hearing Test, Criminal Records check, and Background check. Must pass CritiCall computer-based assessment. Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Possession of National Incident Management System (NIMS) Certification preferred. Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire. One (1) year probationary period is required for this position. For Telecommunication Operator II C2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. For Telecommunication Operator II C2C (Certified): Certified: Possession of a New Mexico Department of Public Safety Telecommunicator Certification. Please click here for more information before applying. Preferred Knowledge <ul><li>Rules and regulations governing the operation of communications radio transmittal and receiving system<li>Principles and procedures of radio broadcasting and communications<li>Principles and procedures used in operating 9-1-1 systems<li>General law enforcement codes, practices and methods<li>Modern office procedures, methods and computer equipment and operations<li>Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations<li>Business English, spelling, grammar and punctuation required to compose and proofread written documents<li>Federal Communications Commission (FCC) rules and regulations covering the use of radio transmitters and receivers<li>City geography</li></li></li></li></li></li></li></li></li></ul> Preferred Skills & Abilities <ul><li>Read a city map<li>Maintain security and confidentiality of information<li>Operate emergency communication system and radio transmitting equipment<li>Work under pressure, exercise good judgment and make sound decisions in emergency situations<li>Effectively communicate with and elicit information from citizens in traumatic or crisis situations<li>Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner<li>Perform multiple tasks simultaneously<li>Maintain an accurate typing speed of forty (40) WPM<li>Operate a computer terminal, teletype and other office equipment<li>Understand and follow oral and written instruction<li>Communicate clearly and concisely, both orally and in writing<li>Establish and maintain cooperative working relationships with those contacted in the course of work<li>Maintain mental capacity and alertness, which allows for effective interaction and communication with others<li>Memorize, retain, and accurately recall information and codes<li>Maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions<li>Perform the essential functions of the job with or without reasonable accommodation<li>Maintain physical condition appropriate to the performance of assigned duties and responsibilities<li>Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties</li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></ul> City of Albuquerque Employee Benefits The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well. The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system. Additional Benefit information is available by clicking on the links below. 01 Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM? <ul> <li>Yes</li> <li>No</li> </ul> 02 Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts). <ul> <li>No High School Diploma</li> <li>High School Diploma or GED</li> <li>Non/degree accredited</li> <li>Associates</li> <li>Bachelors</li> <li>Masters</li> <li>Juris Doctorate</li> <li>Doctorate</li> </ul> 03 Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years. <ul> <li>No experience</li> <li>1 to less than 6 months</li> <li>6 to less than 12 months</li> <li>1 year to less than 2 years</li> <li>2 years to less than 3 years</li> <li>3 years to less than 4 years</li> <li>4 years to less than 5 years</li> <li>5 years to less than 6 years</li> <li>6 years to less than 7 years</li> <li>7 years to less than 8 years</li> <li>8 years to less than 9 years</li> <li>9 years to less than 10 years</li> <li>10 years to less than 11 years</li> <li>11 years to less than 12 years</li> <li>12 years to less than 13 years</li> <li>13 or more years</li> </ul> Required Question

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