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Technical Support Specialist / Operations Support III
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- Job Title: Technical Support Specialist / Operations Support III
- Experience with Onboarding Users into SaaS Platforms: Candidates should have at least 5 years of experience in technical support, customer service, or account management, specifically with onboarding users onto SaaS platforms.
- Strong Technical and Troubleshooting Skills: Required solid background in troubleshooting software used for purchasing products, web pages, and Android/iOS apps, along with experience in support ticket management systems like Zendesk or Salesforce.
- Minimum 5+ years of experience in technical support, customer service, or account management, preferably in a startup or SaaS-focused company.
- Proficiency with Zendesk, Salesforce, JIRA or similar support ticket management systems
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