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Technical Support Specialist
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$52,500 - $78,600 a year
- We are seeking a Technical Support Specialist to join the Austin, Charleston, Charlotte, Fort Worth, Harrisburg, Kansas City, Miami, Nashville, Pittsburgh, Portland, Raleigh or Research Triangle Park office.
- As a member of the Global Service Desk, the Technical Support Specialist is responsible for delivering first-line technical support to all internal clients.
- Act as initial point of contact on any correspondence from internal clients regarding any application, hardware-related inquiry, or issues relating to Microsoft Office, Windows OS, Citrix-based solutions, and smart devices
- Ability to thrive in a fast-paced environment with a high degree of resiliency
- Help Desk Institute certifications [Customer Service Representative (CSR), Support Center Analyst (SCA),and Knowledge Center Support (KCS)] desirable
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