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Technical Support Representative (Night)
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$19.84 an hour
- Job DetailsDescription As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat.
- You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects.
- You may remotely configure and troubleshoot client’s equipment or simply educate customers.
- You’ll utilize multiple computers and databases to record the results of interactions.
- Respond to tickets, resolve underlying issues and document occurrences and solutions.
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