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Technical Support Rep I
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Full-time
- Supported systems include access control, CCTV, intrusion, and fire protection from various manufacturers.
- Duties and Responsibilities: Technician Support - Provide phone support to field technicians and installers.
- Tasks include assistance with troubleshooting issues with existing access control, CCTV, burglary and fire equipment, configuring new devices being added to the system, and confirming functionality Customer Support - Work directly with customers to answer questions they may have.
- Assist with troubleshooting any issues they may have with their systems in an attempt to resolve remotely.
- If unable to resolve remotely, begin the process for getting a service call scheduled.
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