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Technical Support Manager
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- The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class support to Haivision MCS’ customers.
- Work with the Customer Success, Professional Services, and Sales teams to prioritize cases assigned
- Triage CSC/JIRA tickets submitted by the support team.
- Diagnose, update, and fix customer issues remotely or onsite along with providing phone, email support and guidance
- Minimum of ten years of experience in a Support environment in a technology-based company with a minimum of five years managing a Technical Support, Customer Success, or Professional Services team
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