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Technical Support Lead Charge
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- We are seeking a highly skilled and motivated Technical Support Lead to join our team focusing on electric aircraft charging infrastructure.
- Incident Management: You will oversee the handling of support tickets, ensuring timely resolution, accurate logging, tracking, escalation, and resolution of issues.
- Collaboration: There will be close collaboration between cross-functional teams including, engineering, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement.
- Associate's degree/Tech School Certificate, with +3 years experience; or +5 years of experience in a related field working as a technical support specialist, factory test, or field service technician.
- Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries.
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