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Technical Support Engineer - Remote - Weekend Shift
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$90,000 - $110,000 a year
Remote
- Provide product support, focusing on enhancing customer experience through effective troubleshooting, including basic portal usage, API, web services, bulk data processing, and reporting.
- Utilize Zendesk ticket system with email as primary support channel, with responsibilities extending to phone handoffs, meetings, and potential chat support.
- Past experience in the online gaming industry is a plus.
- Sports Betting, Casino/Poker, Fantasy Sports Horse Racing)
- Support systems (especially Zendesk usage or administration), business processes, training, and knowledge content administration.
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