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Technical Support Engineer
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- Technical Support Engineer
- Direct responsibility over support of top accounts for AEP. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
- Understand the customer's use cases, goals, objectives, architecture, and business requirements for AEP. Evaluate data structures and configurations for data integration and validation.
- Thinks "out of the box " to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension).
- Collaborating with Product and Engineering ensuring Customer Success.
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