Juniper Networks

The Wired Assurance JTAC team is looking for a Technical Support Engineer to work in a lead capacity.. The WA JTAC team is at the intersection point of artificial intelligence, Mist UI and switching technologies.. Act as a customer advocate for timely resolution of issues and for problem reproduction and escalation. Routing and Switching technologies (STP, VRRP, ARP, DHCP, CoS, TCP, UDP, BGP, OSPF, RIP. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

technical support engineer

Overview: The Wired Assurance JTAC team is looking for a Technical Support Engineer to work in a lead capacity. The WA JTAC team is at the intersection point of artificial intelligence, Mist UI and switching technologies. The TSE is expected to get involved in all of these areas, as well as other areas Juniper’s Wired WAN solution might expand to in the future. We expect this to be a very dynamic environment, and expect the TSE to be involved with solving issues, as well as build new frontiers for the team. This position is expected to be performed in Juniper’s Sunnyvale and Cupertino offices, with presence in both offices on a weekly basis. Job Responsibilities: <ul><li>Troubleshoot complicated hardware and software issues and replicate customer environments and network problems</li><li>Provide technical expertise and guidance during testing, deployment, and operational phases of networks</li><li>Manage critical customer issues and facilitate communication between customers, escalation, and engineering</li><li>Act as a customer advocate for timely resolution of issues and for problem reproduction and escalation</li><li>Document and reproduce customer-related networking problems and, if necessary, coordinate fixes by Engineering department</li><li>Participate in cross-functional tasks, such as new product development projects, supporting readiness teams, contributing to knowledge base (KB) tech documents and other development activities</li><li>Participate in case reviews, identify improvement areas and provide feedback to the team </li></ul>Skills: <ul><li>Excellent written and verbal communication skills</li><li>Self-starter, adaptable to changing dynamics, not afraid to take initiative</li><li>Routing and Switching technologies (STP, VRRP, ARP, DHCP, CoS, TCP, UDP, BGP, OSPF, RIP …)</li><li>Familiarity with automation and scripting languages such as Python a plus </li></ul>Work/Professional Experience: <ul><li>Technical support experience a plus</li><li>3 years of work experience needed</li><li>JNCIE/CCIE preferred</li><li>Experience with Cloud technologies/certifications a plus </li></ul>Minimum Salary: $108,750.00 Maximum Salary:$166,750.00 The pay range for this position is expected to be between $108,750.00 and $166,750.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements. About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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