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Technical Support Associate
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- Tech Support Rep will provide technical assistance to customers, both internal and external.
- They will be responsible for greeting customers via phone, ticket, email, live chat, or social media.
- They will work with quality, engineering, and marketing to ensure all data and product information is up to date and accurate, including but not limited to the brand websites, installation sheets, etc
- Lead on all warranty claims, start to finish
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Office products, Excel, Word, Power-Point, Outlook, CRM Tool, Zendesk, Ship Station, SharePoint, and others.
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