TEKSystems

The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.. In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills.. This role will start remotely for a 7 week phone/chat support training course.. Desktop, Technical support, Windows 10, Troubleshooting, servicenow, zendesk, Service desk, Active directory, Password reset, Helpdesk troubleshooting, Imaging, Office 365, mac, mac os x, jamf, Customer service, Hardware, Windows, Application support, Support. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

technical support analyst

<p>Description:
Summary of Position:
Our client is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks. Supporting users via chat, phone, and in-person support within the home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills. Even if you are faced with a problem you don’t have the answer for, your critical thinking skills and ability to work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
This role will start remotely for a 7 week phone/chat support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST.
Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
Skills:
Desktop, Technical support, Windows 10, Troubleshooting, servicenow, zendesk, Service desk, Active directory, Password reset, Helpdesk troubleshooting, Imaging, Office 365, mac, mac os x, jamf, Customer service, Hardware, Windows, Application support, Support
Top Skills Details:
Desktop,Technical support,Windows 10,Troubleshooting,servicenow,zendesk,Service desk,Active directory,Password reset,Helpdesk troubleshooting,Imaging,Office 365,mac,mac os x,jamf
Additional Skills & Qualifications:
The new york office is primarily a MAC environment, but also have plenty of windows devices.
Mobile device support including , tablets, iphones, and android is requested.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p>

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