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Technical Support Analyst
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Full-time
- They are looking for a strong applicant with Analyst abilities and experience to collaborate with a team of four other technical support professionals (the Helpdesk Team) to provide on‐site and over‐the‐phone primary support to around 100 end users in our Minneapolis and St. Paul offices and occasional assistance to 200 additional users in the firm’s Plymouth location.
- Manage IT‐related tasks for employee/attorney onboarding and termination, including work within Active Directory user and group management, VMware, Exchange Management and Email Gateway, Azure Authentication and other firm systems.
- Provide support for many different software systems: Windows 10, Office 2016, Document Management, Template and Macro packages, document comparison software, the firm Intranet, legal‐specific applications, security tools, etc.
- Provide email support to individuals and groups in Outlook 2016 including rules, signatures, calendars, as well as assistance with email gateway (SPAM filter), phishing questions and email on mobile devices.
- Experience with service/incident management/ticketing systems; Zendesk preferred.
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