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Technical Specialist - IT Helpdesk
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- Technical assistance and customer support is provided via phone, email, remote, chat, and face-to-face to the OCC campus community.
- Manages support through phone, email, chat, and walk-in traffic for the IT- Helpdesk which includes assisting users with questions, problems, and issues in the use of OCC services, systems, applications, and general College informational questions.
- Assists the Academic Technology Specialist and others with troubleshooting and documenting Learning Management System (LMS) issues and concerns.
- Creates cases for escalated issues detailing customer information, issues, and troubleshooting steps already taken.
- Collaborates with members of the Center for Teaching and Learning Innovation team and the OCC learning community (comprised of representatives from the Coulter Library, Information Technology Services, and The Learning Center) to support OCC's LMS.
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