STIHL Inc

Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.. You will develop and administer service-related support for the branch and its dealers and administer warranty claims made by end users/dealers to ensure customer satisfaction.. Evaluate and process warranty claims in eService following the guidelines set forth in the current STIHL Warranty Policy and Procedure Manual.. Conducts in-house and on-site training and service seminars for dealers.. Maintain a liaison with STIHL Inc. Technical Services, Product Management and Parts departments to report and resolve technical and other related field issues as they arise.

technical services specialist

About Us As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. STIHL is seeking a highly motivated, passionate Technical Services Specialist to join our team! With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team. Company Benefits Include: <ul><li> Multiple bonus opportunities with potential annual merit increases </li><li> Medical, Dental & Vision Insurance </li><li> Company Paid Short & Long-Term Disability </li><li> Company provided Life Insurance </li><li> Fully vested after 5 years Pension Plan </li><li>401k Plan with employer match </li><li> Vacation, & Sick time with 11 paid holidays </li> </ul> About You You will serve as technical liaison to dealers and factory personnel to communicate and resolve product service issues. You will develop and administer service-related support for the branch and its dealers and administer warranty claims made by end users/dealers to ensure customer satisfaction. Job Duties & Responsibilities <ul><li> Evaluate and process warranty claims in eService following the guidelines set forth in the current STIHL Warranty Policy and Procedure Manual. </li><li> Conducts in-house and on-site training and service seminars for dealers. Communicates new developments from STIHL Inc. or STIHL Germany with respect to service issues or part specifications. </li><li> Resolve dealer and end-user technical issues, complaints and concerns by phone, email and other forms of communication. Develops communications pertaining to common service problems and distributes as needed. </li><li> Maintain a liaison with STIHL Inc. Technical Services, Product Management and Parts departments to report and resolve technical and other related field issues as they arise. </li><li> Attend Service Workshops and Seminars to stay up to date with current products and technologies. </li> </ul> Specifications <ul><li> Basic computer skills and knowledge </li><li> Proficient in MS Office and other web-based programs </li><li> Public speaking, oral and written communication skills  </li><li> OPE industry experience required </li><li> Extended overnight travel </li><li> Willingness to improve and learn new skills as required </li> </ul>

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