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Technical Services Manager
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Full-time
- Your goal will be to deliver an industry leading, best-in-class experience to our customers across all of Bogen’s brands (including NEAR and Apogee Sound International).
- Develop, along with VP of Engineering & Tech Support and other senior management, a vision for what Bogen can achieve in providing its customers industry-leading, best-in-class Tech Support (including design services).
- Plan, organize, and supervise day-to-day Tech Support operations - encompassing troubleshooting, systems consultation, RMA determination, and design services.
- Establish and monitor Tech Support metrics and use them continuously to improve customer satisfaction.
- Strong experience with LAN / WAN, ISP internet connections, security and firewalls (PIX/ASA/VPN) with strong IP protocols knowledge (IP addressing schemes and host configuration, TCP/IP, ARP, DHCP, DNS, OSPF, BGP, NAT, NTP, RIP, etc.)
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