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Technical Service Supervisor
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- Leads an inbound call center team of Nilfisk certified technicians who deliver next level technical support, consultation and advice to customers, partners and team members related to the operation, use, repair and maintenance of Nilfisk equipment.
- Provides focused leadership to improve Net Promoter Scores (NPS).
- Directly or indirectly (through use of designated staff) assists in the creation and implementation of formal or ad-hoc technical and parts related training, supporting Customer Care staff thereby contributing to improved Net Promoter Scores (NPS)
- Management of ServiceMax Cases to ensure reported equipment issues are assigned each day and that whenever possible issues are resolved during the first call.
- Preferred: Completion of Technical or Trade School for Mechanical or Electrical Technology including but not limited to Automotive related training
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