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Technical Service Representative
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Full-time
- This is a hybrid role working onsite in Kearney, Missouri 2-3 days a week.
- Examine claims information, test samples and approve / deny, negotiate, and bring about settlement and closure of warranty claims, balancing customer relations and cost control
- Work with National, Regional, and Territory Sales Managers to facilitate field inspections and handling of claims remotely, in an efficient, effective, and timely manner
- Arrange third party field inspections as necessary to maintain service commitments and best utilize sales personnel availability, balancing sales involvement and cost control
- Minimum of 3 years experience in a responsible position tasked with handling Technical Service matters and warranty processes with similar customer base, or in a sales support/customer service or similar position required
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