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Technical Service Operations Team Lead - Desktop Support & Field Services
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- This position will lead the IT desktop support and field services team supporting over 30 clinic locations and more than 350 clinical users.
- Technology Service Operations is responsible for supporting and maintaining the user experience for all workstations, productivity and collaboration tools such as Microsoft 365 and SharePoint, and clinical applications such as Athena (EMR) and Dragon (dictation).
- We also support end user lifecycle tasks in Active Directory, Intune, and Microsoft 365.
- Ensure all phases of Service Operations are coordinated, monitored, logged, tracked, and resolved appropriately; responsible for development, maintenance, and integrity of ITSM software and all aspects of ITAM for enterprise and clinical users.
- Assist in supporting infrastructure at multiple clinic locations (e.g. cabling, device resets, act as remote set of hands for others on the technology team)
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