State of Idaho

The Division of Public Health has an opening for a Technical Records Specialist 1 in the Idaho Bureau of Vital Records and Health Statistics office in downtown Boise.. The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho.. The main duties of this position on the Vital Records Customer Service team includes downloading and processing online certificate applications, processing mailed in certificate applications, and providing telephone assistance to customers.. (answered Monday through Friday during business hours MST). If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

records specialist

Description



DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
People Making a Difference!
***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.
The Division of Public Health has an opening for a Technical Records Specialist 1 in the Idaho Bureau of Vital Records and Health Statistics office in downtown Boise. The Idaho Bureau of Vital Records and Health Statistics is the official custodian of confidential certificates of birth, death, stillbirth, miscarriage, marriage and divorce events that occur in the State of Idaho.
If you have an eye for detail, have exemplary customer service and organization skills, enjoy keeping busy and like helping others we would like to meet you! The main duties of this position on the Vital Records Customer Service team includes downloading and processing online certificate applications, processing mailed in certificate applications, and providing telephone assistance to customers. The hours for this position are Monday through Friday 8:00 a.m. to 5:00 p.m.

BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

excellent medical, dental and vision insurance- (full-time/30+ hours per week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
generous vacation and sick leave accrual beginning as soon as you start
11 paid holidays a year
paid parental leave
multiple savings plans, optional 401K, and optional 457
basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
wellness programs
ongoing training opportunities
an opportunity for student loan forgiveness
and more!
EXAMPLE OF DUTIES:
Review information on applications for completeness and process complete orders.
Conduct telephone interviews to determine customer ability to obtain records.
Provide general information and instructions for requesting certificates.
Explain Bureau policies and procedures.
Receipt payments for fees received by mail.
Download certificate applications that were completed online.
Make outbound calls to customers.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
Some knowledge of management practices. Typically gained by completion of a college-level course OR 20 hours of management training that included all the essential elements of management (Planning, Organizing, Leading, Controlling) OR three months of experience performing all management elements.
Some knowledge of program or project planning and implementation. Typically gained by at least one year of experience on a committee or with a group that involved program planning and implementation.
Experience developing and evaluating policies and procedures. Typically gained by at least six months of experience writing or assisting in reviewing/auditing and developing policies, procedures, field memorandums. directives or post orders.
Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.
Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public.
Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public.
Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting.
Demonstrated work experience reviewing documents and records for accuracy and completeness. Typically gained by 6 months working in an office or educational setting.
Demonstrated work experience questioning customers to obtain detailed information in a business setting. Typically gained by 6 months of volunteer or work experience assisting the public.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: dhwjobs@dhw.idaho.gov
PHONE: (208) 334-0681
EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.

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