Microsoft

We analyze and amplify those customer voices, both within our own team, and across the Cloud + Artificial Intelligence (AI) team, bringing the customer connection to the Quality vision for Azure.. Azure Reliability Engineering teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations.. This role supports flexible work from home with occasional in-office meetings.. 2+ years experience using Kusto, KQL, syslog, and data analytics tools: Python, Excel, Power BI. Hands-on experience in Data Analytics products, e.g., Microsoft Fabric, Power BI, Data Analysis Expressions (DAX), and Power Query

technical program manager

Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + Artificial Intelligence (AI) team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are right for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. Azure Reliability Engineering teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products. We are looking to hire a Technical Program Manager. We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us! This role supports flexible work from home with occasional in-office meetings. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities <ul><li>Drive a cohesive vision across teams, providing customer-centric input on priorities, communicating status and updates, while creating clarity on objectives to be delivered.  </li><li>Ability to create general contractor framework to deliver horizontal reliability initiatives.   </li><li>You can influence various engineering roles from engineer to engineering leadership.  </li><li>You are the creator and advocate of the Story (the why) and are responsible for describing the value and promoting the work at the appropriate external and internal venues.  </li><li>Define what success looks like, how we measure it, and how we get there.  </li><li>Create an inclusive work environment where every team member can bring their full and authentic self, where all voices are heard, and the team can deliver their best work as a result. </li><li>Ability to identify opportunities for improvement, rapidly test hypothesis, integrate feedback from key stakeholders and help improve processes with others.</li><li>Define objectives and key results and execute plans for improving key results</li><li>Partner with development teams on scenarios, product tradeoffs, and incremental value delivery</li><li>Create win-win engagements with partners across Azure and Microsoft to drive customer value </li></ul>Other <ul><li>Embody our Culture and Values </li></ul>Qualifications Required Qualifications: <ul><li>1+ year(s) of experience managing cross-functional and/or cross-team projects.</li><li>Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. </li></ul>Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications <ul><li>4+ years of experience managing cross-functional and/or cross-team projects.</li><li>1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).</li><li>Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.</li><li>2+ years experience using Kusto, KQL, syslog, and data analytics tools: Python, Excel, Power BI </li><li>Hands-on experience in Data Analytics products, e.g., Microsoft Fabric, Power BI, Data Analysis Expressions (DAX), and Power Query </li></ul>Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications and processes offers for these roles on an ongoing basis. #AZCXP #AzRelJobs Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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