Heartland Business Systems LLC

Be the Lead Engineer on projects that have multiple different technologies.. These charge hour requirements will be balanced against professional development and on the job training.. Experience designing and implementing Cisco Voice solutions - CUCM, CUC, IMP, UCCX, CJP, Expressway, InformaCast. Experience designing and implementing Cisco Video solutions – CMS, Telepresence, TMS, Webex. Collaboration development tools including PostMan, Python, and Webex API’s

technical architect

Description
Position Summary:
The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.
Execute, with Project Managers and Practice Leads, on large projects on time and on budget.
Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.
Be the Lead Engineer on projects that have multiple different technologies.
In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
Proactively execute collaboration between different business units to provide a world class experience for the customer.
Demonstrate excellent communication skills and take a leadership role in Team and customer meetings.
Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor.
Maintain current vendor/industry specific certifications and stay current on new products and solutions.
Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise.
Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
Requirements
Competencies:
Accountability - Ability to accept responsibility and account for his\her actions.
Adaptability - Ability to fit into a changing environment.
Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
Business Acumen - Business acumen looks at the ability of the individual to understand and discriminate between various business-related topics and issues. This includes insight into, and understanding of, specialized business concepts.
Decision Making - Selecting an effective course of action while controlling resources and expenditures.
Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
Ethical - Ability to be guided by the company’s accepted principles of moral conduct.
Honesty / Integrity - Honesty and integrity looks at the ability of the individual to act in a fair and just manner, free from deception.
Innovative - Innovation is the ability to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas from employees and co-workers.
Leadership - Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce.
Organized - Ability of an individual to be structured and methodical in working skills.
Persistence - Ability to continue in a course of action in the face of adversity.
Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.
Required Experience:
5+ years in a technical related field
Preferred Experience :
6-8 years in a technical related field
4+ years’ experience working as a consultant
Required Skills, Education and/ or Certifications required:
Bachelor’s Degree or equivalent certifications
CCNP or equivalent level experience
Experience designing and implementing Cisco Voice solutions - CUCM, CUC, IMP, UCCX, CJP, Expressway, InformaCast
Experience designing and implementing Cisco Video solutions – CMS, Telepresence, TMS, Webex
Strong knowledge of Cisco Collaboration tools – Jabber, Webex Calling, Webex Meetings
Advanced Cisco Contact Center experience
Preferred Skills, Education and/ or Certifications required:
Bachelor’s Degree
CCIE – Collaboration level certification
Working level knowledge in:
Webex Calling
Collaboration development tools including PostMan, Python, and Webex API’s
Equal Opportunity Employer - Including Disabled and Veterans
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