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Technical Account Manager
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$90,000 - $110,000 a year
- Oversee Major incident management (Led by Senior Engineers) and Change control
- Excellent problem-solving skills - including crisis management, communication, issue tracking, triaging, and providing value-based recommendations
- Work closely with Professional Services (CSG) and Ops to identify new opportunities and facilitate transitions following initial or follow-on deployments.
- Security and Compliance (Policies - Backups, MFA, Geolocations restrictions, Companies do's and don'ts, Business Continuity (BCP), Disaster Recovery (DR), Change control)
- Help develop process (workflows) to define lifecycle of all service areas from customer perspective and internal as well (Service requests, incident management, change control, patching, backups, procurement, e.t.c)
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