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- Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Windows Server, Websphere)
- Service Level Management (Incident, Problem and Change Management)
- Level Application Support (Log file interrogation, error code correlation, data integrity checks/updates, script troubleshooting, application recovery)
- Proactively monitor ticket queue for application incidents, provide detailed technical updates
- Provide input to Command Center Technical Lead teams for problem recovery of live Services and 3rd party applications
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