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Systems Support Specialist
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- Localisation: Salt Lake City, UT, tats-Unis
- The Systems Support Specialist (SSS) provides applications and technical support for BioFire products networking connectivity and utilization, along with general software and applications support for BioFires customers and distribution partners.
- The System Support Specialist will utilize the complaint handling and suggestion tracking process to accurately record, track, and trend existing or novel failure modes that are reported, and work towards a timely and satisfactory resolution.
- The System Support Specialist assists customers, LIS vendors, the customer support organization, and BioFire and bioMrieuxs distribution partners.
- The System Support Specialist serves as a customer advocate with internal project teams and will be actively involved in product development, improvement, transfer, and release.
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