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Systems Information Manager - SME - Hybrid
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$125,000 - $132,000 a year
Full-time
- Overview: We are currently hiring for a Systems Information Subject Matter Expert to support a Network Operations Center for the National Background Investigation Services (NBIS) system.
- Candidate must be located within commuting distance of Hanover, MD. Candidates are expected to reside locally and be able to report to the customer site one to two days a week as needed.
- Responsibilities: Responsibilities include: Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environment.
- Provide tier 2 trouble ticket resolution or escalation to tier 3 team Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution.
- Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support.
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