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System Administrator
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- Documents Telecom network by recording configuration diagrams and programming.
- Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
- Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya, Uptivity, TASKE, & AWS Connect.
- Manage all work through the HEAT ticket system and / or Agile Sprint project tracking.
- Required Technical Skill Set : Avaya Voice/Phone Telephony systems.
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