RemoteWorker UK

You will be responsible for providing exceptional technical support to our customers using Moodle LMS, Moodle Workplace, and Totara platforms.. This is a fully remote role offering a competitive salary of up to £35,000, a pension scheme, and the opportunity to work from the comfort of your home.. Responsibilities: Troubleshoot and resolve complex technical issues related to Moodle LMS, Moodle Workplace, and Totara platforms.. Minimum 2 years experience with Moodle LMS, Moodle Workplace, or Totara platforms (experience with all three is a plus).. Fully remote work opportunity.

support technician

Support Technician<br/><br/><ul><li>Learning Management Systems (LMS)</li><li>Fully remote</li><li>Up to £35k (D.O.E) About the Role: We are seeking a passionate and experienced Support Technician to join our growing team. You will be responsible for providing exceptional technical support to our customers using Moodle LMS, Moodle Workplace, and Totara platforms. This is a fully remote role offering a competitive salary of up to £35,000, a pension scheme, and the opportunity to work from the comfort of your home. Responsibilities: Troubleshoot and resolve complex technical issues related to Moodle LMS, Moodle Workplace, and Totara platforms. Provide clear and concise technical support to customers via phone, email, and online ticketing systems. Document technical issues and resolutions for future reference. Continuously learn and stay up-to-date on the latest features and functionalities of supported platforms. Collaborate with internal teams, including developers, to ensure efficient resolution of complex customer issues. Proactively identify and report potential system issues. Essential Qualifications: Residency and legal right to work in the UK or Ireland. A minimum of 2 years experience providing technical support in a customer service role. Proven track record of handling complex technical cases and achieving high customer satisfaction. Minimum 2 years experience with Moodle LMS, Moodle Workplace, or Totara platforms (experience with all three is a plus). Valuable Experience: Fluency in both German and English, with a professional written and verbal standard. Basic understanding of GIT version control. Preliminary knowledge of web-hosting technologies. Experience working with the Linux operating system. Certifications relevant to our platforms or customer support best practices (e.g., ITIL). A passion for continuous learning and improvement in the technical support field. Experience with support delivery platforms and methodologies (e.g., Zendesk, Jira) Benefits: Competitive salary of up to £35,000 per year. Company pension scheme. Fully remote work opportunity. Opportunity to work in a fast-paced and dynamic environment. Be part of a supportive and collaborative team. How to Apply: If you are a highly motivated and customer-focused individual with a passion for learning technologies, we encourage you to apply! Please submit your CV and a cover letter outlining your relevant experience and qualifications.</li></ul>

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