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Support Technician
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- Spend approximately 90% of the time on phone support with end-users, with the remaining time addressing other requests.
- Adhere to the company's asset management procedures, including intake of new equipment, relocation of existing equipment, and retirement of end-of-life equipment.
- High school diploma or equivalent, with at least two years of focused Service Desk experience, preferably in a law firm setting; or an equivalent combination of education and experience.
- Certifications such as Microsoft Office, MTA, MCSA Windows 10/11, or COMPTIA A+ are desirable.
- Experience supporting or utilizing administrative features for various applications, including Aderant, Intune, iManage, Mimecast, VPN, Windows LAPS, LogMeIn/GOTO remote management, ZOOM meetings and phones, Office 365, Adobe Acrobat DC, BigHand Dictation, Workshare, FortiClient, OKTA, JIRA, BitLocker, and Internet browsers.
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