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Support Service Specialist
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- This positon is responsible for providing general administrative support to IRA, eServices, Real Estate, Loss Mitigation, Collections, Auto Finance Specialists, Auto Finance Coordinators, and Automotive Titles and Records department.
- The Support Services Specialist processes loans that are approved by Account Maintenance management and assists various groups in resolving loan documentation errors, follows up with members to obtain missing or incorrect documents, reviews/updates various credit reports for accuracy, audits funded loans, files and assists the Loan Protection Specialist in processing new GAP and VSC enrollments and cancellations.
- This position also requires posting of transactions and balancing of General Ledgers, account updates, processing mail, process charge-offs for credit cards and loans and taking payments using SpeedPay and Springboard.
- The specialist will also gather required documents for repossessions, such as repo and auction invoices, check copies, insurance and FairLease proceeds.
- Works with the loan production and funding groups to resolve loan documentation errors by making necessary loan corrections, obtaining missing documentation needed for the loan file, calling other financial institutions as necessary to check the status of title releases, calling dealers to check on status of title work or outstanding car drafts.
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