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Support Engineer
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Full-time
- SummaryProvide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals.
- Also, operate and maintain printers for daily check, statement and notice printing.
- Troubleshoot Windows Server and Client operating system issues that are impacting end-users productivityInstall and maintain Bank applications per vendor provided instructionsTroubleshoot basic Bank applications issue and office productivity software, such as Microsoft Office SuiteImage laptops and desktops and deploy to campus and remote locations.
- Process daily customer statements, checks and noticesPerform printer maintenance, installation, and supportTravel off-site and provide technical support or install PCs/laptops for remote locationsWorks with vendors to resolve service outages, for example: AT&T, Sprint, Century Link. Install operating systems and applications for new PC’s as well as computer imaging as required.
- EDUCATION and/or EXPERIENCE: Qualifications Proven work experience as a Support Technician II, Desktop Support, IT Help Desk Technician II, or similar roleHands-on experience with Windows OSGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and troubleshoot basic technical and network issues.
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