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Supervisor - Airport Lounge (LGA)
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Full-time
- The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, inside the LaGuardia Airport
- In addition, the Supervisor will have proficient knowledge in all lounge FOH positions and champion hospitality service.
- Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees
- Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided
- Coordinate with lounge managers to resolve service issues requested by the guests
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