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Stihl Service Technician
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Full-time
- STIHL Service Technician is responsible for the maintenance and repair of all STIHL units sold by Ace Hardware of Newport.
- The technician is required to achieve Bronze, Silver, and Gold level technician certifications by STIHL to provide service properly.
- Strong computer skills are required to look-up and order parts, as well as file warranty claims.
- Provide service to store customers in Outdoor Power Equipment Department which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to ensure the tool/small engine is operating properly and demonstrating its proper use, as needed Assist in unload incoming trucks and put away merchandise (as arranged by management) Handle special orders for all non-stock items.
- Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
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