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Sr. Technical Support Engineer - Focused Services, Prisma Access
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$108,400 - $175,350 a year
Full-time
- Provide White Glove Technical Support to top-tier customers
- Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
- Remote Access VPN solutions, IPSEC, PKI & SSL
- Authentication Protocols (LDAP, RADIUS, TACACS+, certificates, tokens, CAC cards etc)
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