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Sr. Technical Support Engineer, Focused Services
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- Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure.
- Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
- Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.
- Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
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