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Sr. Technical Support Engineer, Cortex XSIAM
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$94,200 a year
Full-time
- As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns.
- Participate in weekend on-call rotation and provide after-hours support as required
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
- Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
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