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Sr Support Technician
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- The Senior Support Technician provides support for incoming technical calls across all Rumpke locations to ensure maximum uptime and access to software applications and customer data.
- This position utilizes in-depth knowledge and experience to resolve technical issues and system interruptions through the ITSM solution.
- Provide desktop/software support to the organization to ensure maximum uptime and access to software applications and client data.
- This position works with management and IT Lead's to ensure service-level agreements (SLAs) are met and requisitions are properly assigned.
- Provide level two technical support to end users of Rumpke PCs and networks, act as a backup to the Help Desk and provide first level support as needed.
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