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Sr. Service Desk Rep
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$71,300 a year
Full-time
- Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner.
- Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals.
- Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned.
- Backup/Restore user profiles and data, in-compliance with assigned procedures.
- Analyzes, resolves and reports/escalates helpdesk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as appropriate.
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