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Sr. IT Support Specialist
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- Role: Senior Information Technology Support Specialist
- 6-10+ years of IT Support experience is needed, experience in White glove support is preferred.
- Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
- Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
- Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, Two Factor Authentication, VPN, and Microsoft Teams.
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