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Sr. IT Specialist
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- Tier two ITSM support responsibilities will be combined with a keen focus on Quality Control, Knowledge Management, Training, and general Service Desk oversite.
- This position will work closely with the Technical Operations Manager and report to the Senior IT Service Manager.
- Microsoft Office Suite, Adobe, Windows OS, Autopilot, MFA, Intune, etc.)
- Support for Mac-based systems, with knowledge of MacOS, iOS, mobile device support, and technologies.
- Coordinate project actions with Senior IT Service Manager and ITSM Leaders, tier 3 IT teams, vendors and technical representatives, internal and external clients.
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