Raytheon Technologies

VA200: 15059 Conference Center Drive 15059 Conference Center Drive Suite 240, Chantilly, VA, 20151 USA. Raytheon is seeking a talented and experienced Sr. Information Technology (IT) Desktop Support Specialist to join our team in Chantilly, VA location.. Experience working with of VTC, VoIP, Voice Gateways, and CISCO Call Manager.. Provide basic application training and maintain awareness of state-of-the-art office automation technology.. Candidate must have a current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security

it desktop support specialist

Date Posted: 2024-02-28 Country: United States of America Location: VA200: 15059 Conference Center Drive 15059 Conference Center Drive Suite 240, Chantilly, VA, 20151 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. What is YOUR Mission? Empowering a global business. Providing affordable solutions. Delivering competitive discriminators by unleashing deep expertise. These are just some of the many ways the Digital Technology team at Raytheon Technologies creates success for our customers. Joining our Program Execution team will allow you to collaborate with RMD organizations to enable business growth, speed, and agility through business innovation, technical proficiency, and operational excellence. Our Digital Technology (DT) organization ensures that Raytheon teammates across the globe are able to communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, secure the integrity of our systems and support IT infrastructures around the world. Job Summary: Raytheon is seeking a talented and experienced Sr. Information Technology (IT) Desktop Support Specialist to join our team in Chantilly, VA location. This candidate will collaborate with a diverse team to support exciting, critical programs with classified environment. Success in this role means you are able to develop, implement and maintain secure, cost-efficient environments across various classified programs. Responsibilities to Anticipate: <ul><li>Install, test, and repair telecommunication and information technology hardware, software, and circuits to include, Desktop hardware, workstations, printers, monitors, KVM's, telephones.</li><li>Experience working with of VTC, VoIP, Voice Gateways, and CISCO Call Manager. </li><li>Analyze, troubleshoot, and repair equipment, Update tickets in ticketing system. </li><li>Assist problem management network engineers perform root cause analysis of chronic or persistent incidents and recommend / implement corrective solutions. </li><li>Interact with users resolving problems</li><li>Provide basic application training and maintain awareness of state-of-the-art office automation technology. </li><li>interact with users resolving technical problems</li></ul> Basic Qualifications: <ul><li>Typically requires bachelor's degree and minimum of 2 years of prior relevant experience.</li><li>Must have an active and transferable U.S. government issued TS/SCI with CI Poly security clearance prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.</li><li>Candidate must have a current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security</li></ul><ul><li>Experience with resolving desktop software and hardware incidents</li></ul><ul><li>Experience with supporting end-users </li></ul><ul><li>Experience with the installation and configuring of IT desktop equipment</li></ul> Preferred Qualifications: <ul><li>Excellence communication and customer-facing skills</li><li>Strong oral, written and interpersonal skills.</li><li>Ability to follow instructions and processes with minimal instruction.</li><li>Excellent problem-solving skills</li><li>Understanding of Service Now, NETS or other ticketing process</li><li>CompTIA Security+</li><li>Telephone/Video Support</li><li>Networking</li><li>Experience with Active directory</li><li>Familiar with Windows office suite</li></ul> What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer an extensive total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the outstanding benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and children/adult backup care. The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms

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