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Sr. Director, Head of Operations Intelligence
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Full-time
- Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses.
- Senior Director and Head of Operations Intelligence oversees the development and analysis of operational and financial metrics and Key Performance Indicators (KPIs) for the field & network operations teams and customer care teams.
- Responsible for development, delivery and analysis of operations and customer care metrics and KPIs across various employee groups.
- Oversees the distribution and management of metrics and KPI reporting.
- Collaborates cross functionally with our network operations center, construction, field & central office operations, customer care, IT, FP&A, accounting and other departments to lead the development and analysis of process improvements, system enhancements and employee performance to increase efficiency of the workforce and ensure timely installation and repair services for customers.
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