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Sr. Desktop Support Engineer
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- The Sr. Support Engineer must have experience with supporting executive staff, possess wide and deep technical troubleshooting skills, strong verbal and written communication skills and oversee that our support staff perform their jobs consistently and with the highest degree of customer service (white glove) on or off campus.
- The Sr. Support Engineer must demonstrate technical competency in cloud computing, MDM, SCCM, Microsoft Windows, Microsoft Office, iOS, Android and MacOS and other End-User technologies Candidate will be expected to configure, implement, and maintain the shore side and shipboard End-User Services IT solutions.
- Provide expert-level troubleshooting for complex End-User support issues and incidents.
- Provide backup support and ownership of coordinating and setting up large/executive events requiring video conferencing, audio/visual (A/V) component setup and providing personal computer support.
- Active Directory Domains (how SCCM interacts), DNS, PCPIP
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