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Sr. Customer Success Manager, Manufacturer
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- As a member of the Customer Operations team, the Senior Customer Success Manager works alongside our most valuable customers through the adoption and post-sale of our drug discount and rebate products and solutions.
- Our ideal Senior Customer Success Manager is a leader and platform champion who is passionate about establishing best and leading practices in delivery with a high degree of consistency.
- The Senior Customer Success Manager embraces opportunities and challenges with the same level of enthusiasm and is all about building and maintaining strong customer relationships, and is driven to produce only the highest quality customer service.
- Lead customers through the onboarding process and provide ongoing support as they interact with our products and services that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Pricing Program
- Engage customers and work alongside our product, sales, and design teams as a subject matter expert (SME) to ensure full adoption and high utilization of Kalderos solutions to achieve optimal business value
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