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Sr Customer Service Rep
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Full-time
- As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.
- Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.
- Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
- May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.
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